Frequently Asked Questions?

» I see that you take online payments using PayPal. What if I don’t have a PayPal account?
When you get to the Checkout Page, click the “Proceed to PayPal” button, then choose “Pay with a Bank Account or Credit Card”.

» Do you install cat doors over the weekend or after hours?
Hours Monday-Friday 9-5pm, Saturday 9-3pm

» I don’t live in Auckland, how do I get my catdoor that I have ordered installed?
We have recommended installers throughout New Zealand.

» Do you install into wood?
Yes, our qualified glazier, will fit into all wooden doors and walls.

» I have a catdoor and need it installed. Can I pay using my credit card?
No. However, if you would like to pay by internet banking, please advise us prior to installation.

» We are moving house shortly. Are you able to remove our current cat door and install in our new place?

» Are you also able to replace the glass in the current home?

» Does the 3 year door warranty cover installation as well?
No. This only covers the manufacturers warranty.

» What do your customers have to say about your service?
Thanks for putting in the cat door. One cat is already half using it, preferring the butler service to gain entry, the other cats will learn. Thanks for a professional and timely job done very well. Regards John & Paula